Frequently asked questions
Q: Who uses FreightPayable.com?
A: FreightPayable.com is designed for all Freight Service Providers which include: Trucking companies, Freight Forwarders, Terminal Operators, Warehouses, Freight Brokers, Lumper Service, 3PL's etc.
Q: Is FreightPayable.com secure?
A: FreightPayable is committed to the security of our data. Our site is encrypted and protected using Secure Sockets Layer technology (SSL) in accordance with the latest industry standards. FreightPayable uses WePay Inc. for the process of processing payments and we not hold any cardholder data on our servers. Based in the Silicon Valley, WePay is the leading integrated payment provider for platforms and employs state-of-the-art, secure payment technology which ensures that your confidential information is held securely at all times.
Q: Why use FreightPayable.com over my own Merchant account or online payment processor?
A: When it comes to payment processing, with no upfront fee and no long-term commitments or onerous contracts, FreightPayable gives you unparalleled flexibility as you can use our service only for those customers and/or invoices that require it.
Moreover, we have established a partnership with WePay Inc. for the purpose of processing payments. As such, FreightPayable users benefit from a streamlined registration process and will not be denied or flagged as high-risk on the sole basis that they operate in the transportation industry.
| FreightPayable | Traditional Payment Processors |
|---|---|
| Fast, frictionless registration with FreightPayable payments powered by WePay, a Chase Paymentech company | Long, arduous registration process, paper forms, copies of ID documents, etc. |
| Get approved and send your first invoice within minutes | Transport/Logistics companies may be declined or flagged as high-risk |
| Flat fee of 5% per transaction which includes all WePay processing fees and the FreightPayable platform | Complex fee structures often subject to change with little notice and variable based on the type of card used |
| Funds settled daily to your bank account by bank transfer | Funds settled daily to your bank account by bank transfer, but often subject to holds and/or reserves for online payments |
| User-friendly accounts receivable dashboard (invoice creation, automatic email reminders to customers, etc.) | N/A |
| No long term commitments / No equipment required | Typical 3-year exclusive processing agreements, monthly minimums and other flat fees, early termination fees, etc. |
Q: How much does FreightPayable.com cost?
A: FreightPayable charges a flat Platform Fee of 5% per transaction which includes WePay's processing fees. As such, there are no surprises, no complicated formulas, and no need to break out a calculator on a monthly basis to reconcile your processing-related expenses.
Q: I want to pay a bill, how can I inform a company of your service?
A: We love referrals and would love for you to tell all of your Freight Service Providers about FreightPayable.com! Simply click here to introduce our service to someone you want to pay.
Q: What if my customer does not pay their bill?
A: If your customer does not pay their bill, there are no charges. With that said, our dashboard enables you set automatic reminders or manually re-send an invoice at any given time, so maybe give it another try or two!
Q: I received an email about a chargeback. What does this mean?
A: A chargeback occurs when a credit card holder contacts his bank or credit card company to dispute a charge on his account. Their bank or card issuer will immediately remove the funds from your WePay account and set them aside while they conduct their review of the chargeback. Common reasons for chargebacks include:
- The cardholder does not recognize the charge or recipient on the statement
- The cardholder did not receive the product or service
- The cardholder was unsatisfied with product or service
- The cardholder's credit card was stolen or used without their permission
The chargeback email will explicitly detail the transaction and the reason behind it. As the merchant, you have two options: to concede or challenge. For more details on how this process works, check out WePay's page here .
The best thing you can do when you've received a chargeback is to contact your client immediately. Your client can contact their bank and cancel or reverse the chargeback process. This is by far the fastest and most effective solution as challenging a chargeback takes approximately 45 days.
It is important to maintain a low chargeback rate (number of chargebacks/number of total successful payments). A high chargeback rate can result in slower processing times, higher reserves, and could result in the eventual closure of your WePay account.
Q: How can I avoid chargebacks?
A: Chargebacks are intended to protect cardholders from fraud and against malicious merchant behaviour. Most chargebacks you receive will likely be due to recognition issues (the cardholder does not recognize the charge from WePay on his/her card). To prevent recognition chargebacks, it is recommended that you remind your customers that the charge will show up as "WPY*" on their statements, followed by the name of the freight service provider that charged them.
Non-receipt and not-as-described chargebacks are more within your control to prevent. We suggest keeping all tracking numbers on items that are shipped out. Whenever possible, we also suggest that you not process a payment before shipping. Make sure you are setting appropriate expectations with your customers as to when they can expect full service or delivery. Keeping good records is a great way to challenge chargebacks but providing outstanding service to your customers is the best way to avoid them all together. Stay in communication with customers to manage expectations and gauge their satisfaction. Be honest and upfront about any delays you are experiencing and be willing to issue refunds.
For more ideas on preventing chargebacks feel free to call, email or chat with our Support team.